This Privacy-Policy describes the types of information Robot Voice Media LLC, doing business as (“Queso Labs”), the company providing the (“Service”) branded as (“Retailr”) (“we” or “us”) collects and how we use that information.


This Privacy Policy is incorporated into and subject to the terms of the Retailr Merchant User Agreement. By accepting the Retailr Merchant User Agreement and this Privacy Policy when registering to receive services from Queso Labs (“Retailr”), You expressly consent to our use and disclosure of Your personal information in the manner described in this Privacy Policy. Furthermore, if You do not agree to the terms of this Privacy Policy, please do not use Queso Labs Services and do not access the Retailr website located at (“Retailr”).

This policy is effective 05/5/2010. In You have questions regarding this Privacy Policy, You may contact us at info @

Information We Collect

We collect, store and process Your personal information on servers located in the United States. If You choose to use Queso Labs Services, we may require You to provide contact and identity information, billing information, and other personal information as indicated on the Site. Once You register on the Site, You are no longer anonymous to us.

We collect and store the following information:

  • Email address, physical contact information, phone numbers, credit card numbers etc.
  • We are not allowed to disclose such personal information without your written permission. However, certain information collected from you and about you is used within the context of providing the Service.
  • Computer sign-on data, statistics on page views, traffic to and from Retailr Site and ad data (all through cookies – You can take steps to disable cookies on Your browser, however this is likely to affect Your ability to use Site);
  • Desired domain name (optional) and desired name for Your Store;
  • Discussion board posts, blog posts and other messages, including correspondence between Retailr and You; and
  • General information regarding the Queso Labs Services You have registered to receive and the operation of Your Store.

Our Use of Your Information

We use Your personal information to:

  • Provide Queso Labs Services and products;
  • Resolve disputes, calculate and collect fees, and troubleshoot problems;
  • Verify users’ identity and the information users provide;
  • Encourage safe online experience and enforce our policies;
  • Customize users’ experience, analyze site usage, improve and measure interest in our services, and inform users about services and updates;
  • Communicate administrative announcements when we need to provide users with information that may affect their use of the Service and products;
  • Communicate marketing and promotional offers to our users;
  • Provide customer service; and
  • Perform other business activities as described when we collect the information.
  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Retailr terms of use, or as otherwise required by law.

During the course of the business, we may use Your personal information to deliver to You information that is targeted to Your interests. Upon receipt of the first communication of this type, You will have the opportunity to opt-out of future communications by clicking on unsubscribe link or by following unsubscribe instructions described within the communication. From time to time, we may implement solutions designed to more efficiently capture Your communications preferences. In any such event, we will strive to reflect any previously stated communicated preferences within such solutions.

As part of your registration for Retailr Services on the Site, You agree that You may receive certain administrative communications from Retailr, such as administrative announcements and customer service messages regarding Queso Labs Services and products, and You will not be able to opt out of receiving such administrative communications.

Our Disclosure of Your Information

We do not sell or rent Your personal information to third parties for their marketing purposes without Your explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates other’s rights, or protect anyone’s rights, property, or safety. We may also share personal information with:

  • corporate affiliates to help coordinate the services we provide to You, enforce our terms and conditions, and promote trust and safety;
  • service providers who help with our business operations and assist in the delivery of Retailr Services to our users. These service providers are under confidentiality agreements with us;
  • law enforcement or other government officials in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of Merchant User Agreement, or as otherwise required by law; and
  • If we or our corporate affiliates are involved in a merger or acquisition, we may share personal information with another company, but this Privacy Policy will continue to apply unless it is amended as described in “Notification of Changes” section set forth below.

Information from Your Store Customers

You may use and disclose personal information gathered from Your customers who access Your Store to browse or shop only in accordance with Your Store’s privacy policy. By entering into the Merchant User Agreement, You agree that You must post, maintain and adhere to Your Store’s privacy policy that informs Your Store customers what customer information is collected, how it is used, the effective date of Your privacy policy and how Your customers can learn of changes to Your Store’s privacy policy. You must include a hyperlink to Your Store’s privacy policy on the home page of Your Store and on all pages where You collect customer information.

By entering into the Merchant User Agreement, You agree to prominently include within Your Store’s posted privacy policy a statement notifying Your Store customers that Your Store is hosted by Queso Labs and that Retailr, including its service providers, parent entity and affiliates, have access to aggregated information related to Your Store customers in order for Queso Labs to analyze performance and make improvements to Retailr Services and products. You may not use Your customer information to send unsolicited commercial messages (spam).

Accessing, Reviewing and Changing Your Personal Information

If you are registered to receive Retailr Services, You can access, review and modify Your personal information at any time by logging into your Profile page on the Site.

If You post messages using Retailr community discussion boards or other message areas that may be made available on the Retailr Site, it will not later be possible to edit or delete those messages.

You may contact us at info @ to review any personal information We store about You that is not available on the Retailr Site. There may be a charge associated with such requests but these will not succeed the amounts permitted by law.

We delete personal information when we no longer need it for the purposes we described earlier. We retain personal information as permitted by law to resolve disputes, enforce our policies, and help prevent bad guys from coming back.


To prevent unauthorized access, promote data security, and encourage appropriate use of information, we use a variety of tools (encryption technologies, passwords, physical and electronic security, procedural safeguards) to assist in the protection of Your information. However, “perfect security” does not exist on the Internet, so we make no guarantees.

Notification of Changes

We may amend this Privacy Policy at any time by posting the amended terms on the Site. In the event of amendment, all terms shall become effective 30 days after they are initially posted to the Site. Your continued use of Retailr Services, systems, and network will constitute your acceptance of any changes or additions to this Privacy Policy.


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